TERMS & POLICIES

Terms and Policies For all new appointments a retainer fee is required. The retainer fee is to certify you’re serious about your appointment, it does not go towards the price of your appointment. Full amount payment on the day of your appointment . I accept Cash ¥/$ , or Paypal Note : A additional $8 fee for all PayPal payments For Retainer fee ( meet up or PayPal ) For other payment conditions please message me . A notice of follow up will be sent to you . And It is required to have your appointment follow-up as well . Due to limited spots , and Cancellations last minute Please do understand the terms and policy I understand that things come up, but when you forget to cancel your appointment without giving notice ahead of time . I miss the opportunity to fill that appointment time, and clients on my waiting list miss the opportunity to receive services. A 1hour or less than 12 hours cancellations is not acceptable i request that you cancel at least 48 to 24 hours prior the appointment. This gives me the opportunity to fill the appointment. Please do message me here or send me a txt. If you have to cancel your appointment . i offer you a credit to your account , That you can use towards any future appointments . And also you will receive a credit to reschedule at a later date. Credit must be used within 90 days. Cancellations made 7 days or more in advance of the appointment date, will receive a 100% full refund. No exceptions. Time was blocked especially for you and cannot be replaced. An additional deposit will be required to make a new appointment. If 2 appointments are missed or cancelled, payment in full for services scheduled will be due prior to the scheduled date. I understand in life unforeseen circumstances do arise. If you have an emergency all the above may be waived based on a case by case scenario. Proof of the emergency must be provided. Photoshoot session , I understand that there will be a situation that you have to cancel due to the weather conditions , please be advised that you need to follow up within no less than 12 hours before the appointment . Do not be late. Please allow plenty of time for traffic and other unforeseeable circumstances. To avoid unfair delays to other clients, if you are more than 15 minutes late, it may be necessary to reschedule. If there are no other clients scheduled after you i may still keep your appointment or possibly schedule you later in the day. However, if it is a fully booked day and it isn’t possible to schedule you same day, you will have to pay an additional retainer fee to reschedule. Also, I do set extra time in between clients to cover any possible reason a clients procedure may run late. Unfortunately, there have been times a appointments will go longer than expected. I will advise you of such circumstances as soon as possible. In this cases i ask for your patience and understanding as it may be you who is in this situation. I will do my best to accommodate your needs. To avoid miscommunications and this type of situations I ask you to please be specific on the types of makeup and hair you would like. And message me when you can , to discuss it for consultation. A Cancellation fee ( retainer fee ) of the reserved service amount will apply if you do not cancel your appointment at least 12 hours prior to your appointment or fail to cancel at all i.e. "No Show".

Sincerely Sydney Ito